Privacy Policy

Last updated: March 16, 2026

1. Who We Are

KleanHQ is operated by TheLevelTeam LLC ("we", "us", "our"). We provide a field service management platform that helps businesses manage leads, clients, jobs, and revenue.

2. Information We Collect

We collect the following types of information:

  • Account information: Name, email address, phone number, and business details provided during registration.
  • Usage data: How you interact with KleanHQ, including pages visited, features used, and actions taken.
  • Device information: Browser type, operating system, and device identifiers.
  • Communications: Messages sent and received through the platform, including SMS notifications.
  • Referral information: When an existing user invites someone, we collect the invitee's name and phone number to send a one-time invitation.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the KleanHQ platform.
  • Send operational notifications (task assignments, status updates, schedule changes).
  • Send one-time referral invitations on behalf of existing users.
  • Respond to your requests and provide customer support.
  • Ensure security and prevent fraud.

We do not sell your personal information. We do not use your phone number for advertising or promotional marketing.

4. SMS Messaging

By creating an account and providing your phone number, you consent to receive SMS messages from KleanHQ. These messages include:

  • Task assignment and status notifications
  • Schedule updates and reminders
  • One-time referral invitations (sent when an existing user invites you)

Message frequency varies based on your activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance. You may also opt back in by replying START.

5. Data Sharing

We may share your information with:

  • Service providers: Third-party services that help us operate KleanHQ (e.g., hosting, SMS delivery via Twilio, analytics).
  • Legal requirements: When required by law, regulation, or legal process.
  • Business transfers: In connection with a merger, acquisition, or sale of assets.

We do not share your information with third parties for their marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Opt out of SMS communications at any time.

9. Children's Privacy

KleanHQ is not intended for use by anyone under the age of 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via the app or email. Continued use of KleanHQ after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or your data, contact us at:

TheLevelTeam LLC
Email: support@kleanhq.com
Phone: +1 (786) 655-4411